Overview

Both messages and remote commands are supported in recovery operations. While several operations can be added, escalation is not supported - all operations are assigned to a single step and therefore will be performed simultaneously.

Use cases

Some use cases for recovery operations are as follows:

1. Notify all users that were notified on the problem

   • Select ‘Send recovery message’ as operation type

2. Have multiple operations upon recovery: send a notification and execute a remote command

3. • Create an external script that communicates with the helpdesk system

   • Create an action having operation that executes this script and thus opens a ticket

   • Use the {EVENT.ID} macro to reference the original problem

Configuring a recovery operation

To configure details of a new recovery operation, click on in the Recovery operations block. To edit an existing operation, click on next to the operation. A popup window will open where you can edit the operation step details.

Recovery operation details

All mandatory input fields are marked with a red asterisk. When done, click on Add to add operation to the list of Recovery operations.