event.acknowledge

This method allows to update events. The following update actions can be performed:

• Close event. If event is already resolved, this action will be skipped.
• Acknowledge event. If event is already acknowledged, this action will be skipped.
• Add message.
• Change event severity. If event already has same severity, this action will be skipped.
• Suppress event. If event is already suppressed, this action will be skipped.
• Unsuppress event. If event is not suppressed, this action will be skipped.

Only trigger events can be updated.
Only problem events can be updated.
Read/Write rights for trigger are required to close the event or to change event’s severity.
To close an event, manual close should be allowed in the trigger.

This method is available to users of any type. Permissions to call the method can be revoked in user role settings. See for more information.

Returns an object containing the IDs of the updated events under the eventids property.

Acknowledging an event

Acknowledge a single event and leave a message.

Request:

Changing event’s severity

Change severity for multiple events and leave a message.

Request:

Response: