1 Problems

    Overview

    By default all new problems are classified as cause problems. It is possible to manually reclassify certain problems as symptom problem of the cause problem. For more details, see .

    Operational data of problems

    It is possible to display operational data for current problems, i.e. the latest item values as opposed to the item values at the time of the problem.

    Operational data display can be configured in the filter of Monitoring → Problems or in the configuration of the respective , by selecting one of the three options:

    • None - no operational data is displayed
    • Separately - operational data is displayed in a separate column

    1 Problems - 图17

    The content of operational data can be configured with each trigger, in the Operational data field. This field accepts an arbitrary string with macros, most importantly, the macro.

    {ITEM.LASTVALUE<1-9>} in this field will always resolve to the latest values of items in the trigger expression. in this field will resolve to the item values at the moment of trigger status change (i.e. change into problem, change into OK, being closed manually by a user or being closed by correlation).

    Negative problem duration

    It is actually possible in some common situations to have negative problem duration i.e. when the problem resolution time is earlier than problem creation time, e. g.:

    • If some host is monitored by proxy and a network error happens, leading to no data received from the proxy for a while, the nodata(/host/key) trigger will be fired by the server. When the connection is restored, the server will receive item data from the proxy having a time from the past. Then, the nodata(/host/key) problem will be resolved and it will have a negative problem duration;
    • When item data that resolve the problem event are sent by Zabbix sender and contain a timestamp earlier than the problem creation time, a negative problem duration will also be displayed.
    Mass editing options

    Buttons below the list offer some mass-editing options:

    • Mass update - update the selected problems by navigating to the screen

    To use this option, mark the checkboxes before the respective problems, then click on the Mass update button.

    Buttons

    The button to the right offers the following option:

    View mode buttons, being common for all sections, are described on the page.

    Using filter

    You can use the filter to display only the problems you are interested in. For better search performance, data is searched with macros unresolved.

    The filter is located above the table. Favorite filter settings can be saved as tabs and then quickly accessed by clicking on the .

    1 Problems - 图20

    Tabs for favorite filters

    Frequently used sets of filter parameters can be saved in tabs.

    To save a new set of filter parameters, open the main tab, and configure the filter settings, then press the Save as button. In a new popup window, define Filter properties.

    When saved, the filter is created as a named filter tab and immediately activated.

    To edit the filter properties of an existing filter, press the gear symbol next to the active tab name.

    Notes:

    • To hide the filter area, click on the name of the current tab. Click on the active tab name again to open the filter area again.
    • Keyboard navigation is supported: use arrows to switch between tabs, press Enter to open.
    • The left/right buttons above the filter may be used to switch between saved filters. Alternatively, the downward pointing button opens a drop-down menu with all saved filters and you can click on the one you need.
    • Filter tabs can be re-arranged by dragging and dropping.
    • If the settings of a saved filter have been changed (but not saved), a green dot is displayed after the filter name. To update the filter according to the new settings, click on the Update button, which is displayed instead of the Save as button.
    • Current filter settings are remembered in the user profile. When the user opens the page again, the filter settings will have stayed the same.

    To share filters, copy and send to others a URL of an active filter. After opening this URL, other users will be able to save this set of parameters as a permanent filter in their Zabbix account.
    See also: .

    Filter buttons

    Viewing details

    The times for problem start and recovery in Monitoring → Problems are links. Clicking on them opens more details of the event.

    1 Problems - 图27

    Note that the problem severity may differ for the trigger and the problem event - if it has been updated for the problem event using the Update problem screen.

    In the action list, the following icons are used to denote the activity type:

    • - problem event generated
    • icon_message.png - message has been sent
    • - problem event unacknowledged
    • icon_comment2.png - a comment has been added
    • - problem severity has been increased (e.g. Information → Warning)
    • icon_sev_down1.png - problem severity has been decreased (e.g. Warning → Information)
    • - problem severity has been changed, but returned to the original level (e.g. Warning → Information → Warning)
    • icon_remote.png - a remote command has been executed
    • - problem event has recovered
    • icon_closed.png - the problem has been closed manually
    • - the problem has been suppressed
    • icon_unsuppressed.png - the problem has been unsuppressed
    • - the problem has been converted to a symptom problem