1 Services

A service may be a hierarchy consisting if several levels of other services, called “child” services, which are attributes to the overall status of the service (see also an overview of the functionality.)

The main categories of service status are OK or Problem, where the Problem status is expressed by the corresponding problem severity name and color.

While the view mode allows to monitor services with their status and other details, you can also configure the service hierarchy in this section (add/edit services, child services) by switching to the edit mode.

To switch from the view to the edit mode (and back) click on the respective button in the upper right corner:

  • - add/edit services, and child services

Note that access to editing depends on user role settings.

1 Services - 图3

Displayed data:

Buttons

View mode buttons being common for all sections are described on the page.

Using filter

You can use the filter to display only the services you are interested in.

Click on the Edit button to access the edit mode. When in edit mode, the listing is complemented with checkboxes before the entries and also these additional options:

  • - add a child service to this service
  • 1 Services - 图5 - edit this service
  • - delete this service

1 Services - 图7

To configure a new service, click on the Create service button in the top right-hand corner.

  • Mass update - mass update service properties
  • Delete - delete the services

To use these options, mark the checkboxes before the respective services, then click on the required button.

To access service details, click on the service name. To return to the list of all services, click on All services.

Service details include the info box and the list of child services.

To access the info box, click on the Info tab. The info box contains the following entries:

  • Current status of this service
  • Current SLA(s) of this service, in the format . ‘SLA name’ is also a link to the SLA report for this service. If you position the mouse on the info box next to the service-level indicator (SLI), a pop-up info list is displayed with SLI details. The service-level indicator displays the current service level, in percentage.
  • Service tags

The info box also contains a link to the service configuration.

  • 1 Services - 图9 - add a child service to this service
  • - edit this service
  • 1 Services - 图11 - delete this service